FREQUENTLY ASKED QUESTIONS

ABOUT CBD

All you need to know about CBD and other phytocannabinoids is available in e-book “Cannabis and CBD under the scope” by Dr Marjeta Česen. Fill your contact details  and we will share with you this simple guide.

Contact details

    SHIPPING

    Orders have a processing time of 1-2 business days. Once dispatched, an email will be sent containing the tracking number for the parcel.

    Yes, we ship internationally.

    Depending on the shipping destination, customs may apply.

    We use GLS and UPS for shipping orders in to EU countries. For other territories we use UPS for express shipping.

    Shipping costs depend on package weight, final destination and carrier.

    As soon as your order has left the warehouse, we will send you a tracking number.

    Overall shipping times vary depending on location. Some general estimates would be:

    UPS Express Saver: 1-2 working days

    UPS Standard: up to 5 working days

    GLS: up to 10 working days

    Once the order has been placed, you cannot change the delivery address. For all information regarding your placed order, please contact [email protected]

    For all information regarding your placed order, please contact [email protected]

    Our warehouse is located in Ljubljana, and your order will be shipped from this warehouse.

    For all information regarding your placed order, please contact [email protected].

    PAYMENTS

    3D Secure is an international security standard to ensure greater security for you and authentication when using a debit or credit card for online purchases. It is supported by MasterCard (MasterCard SecureCode) and Visa (Verified by Visa). It is used at the point of the transaction, with the payment card issuer usually asking the customer for a security code or password to prove that the customer is the legal holder of the card. It was developed for the purpose of reducing the risks of unauthorized use of credit cards by third parties. For more information, contact the bank that issued your payment card.

    You can pay with a credit card, via direct bank transfer or with digital currency.

    For any order placed online, your invoice will be sent along with the parcel.

    RETURNS

    Within 14 days of receiving the goods, notify the company at [email protected] that you are withdrawing from the contract, without having to state the reason for withdrawal.

    You can download the withdrawal form (remotely) by clicking on the link: https://b2b.pharma-hemp.com/wp-content/uploads/2022/05/OBRAZEC-ZA-ODSTOP-OD-POGODBE-SI-EN.pdf

    As a consumer, you can choose one of the two methods of withdrawal mentioned above (e-mail or form) to withdraw from the contract.

    The consumer must return the goods to the company no later than 14 days after the notification of withdrawal from the contract. The consumer returns the goods to the address: PharmaHemp d.o.o., Cesta v Gorice 8, 1000 Ljubljana, Slovenia.

    The only cost borne by the consumer in connection with the withdrawal is the direct cost of returning the goods (postage).

    ABOUT COMPANY

    Our PharmaHemp CBD brand was one of the first on the CBD market, back in 2015.

    PharmaHemp is a dedicated company based in a traditional hemp-growing Central region of Europe, Slovenia. It has become an established brand with a presence in more than 65 countries all over the world.

    Yes, we have our own laboratory. PharmaHemp Laboratories, apart from serving as an internal quality-control system, also performs quantitative determinations of cannabinoids for cannabis growers, producers of final products and end-users.

    PharmaHemp Laboratories operates in compliance with Good Laboratory Practices and received the highest reward for quality in Autumn 2020 – accreditation under ISO/IEC 17025:2017. The laboratory is also awarded by Emerald Scientific for excellence in cannabis testing for potency of hemp bud and hemp oil.

    To bring you CBD of the finest quality, we have hands-on control of every stage of the process. We know the seeds we plant, the organic farm methods we use, the state-of-the-art extraction we choose and the purity, potency and quality tests all our products are rigorously submitted to. All our products undergo continuous and rigorous quality-assurance checks as well as long-term stability testing. We ensure the highest quality of our CBD-related products with an advanced in-house laboratory as well as highly specialized independent laboratories.

    PharmaHemp is officially certified as a company with Good Manufacturing Practice to produce cosmetics under the global ISO 22716:2007 standard. Our GMP compliance is verified and confirmed by an independent inspection audit. With a certified GMP system, PharmaHemp ensures that our products are consistently produced and controlled according to the highest quality standards. In fact, our current PharmaHemp GMP system exceeds the basic GMP requirements for cosmetic production and is set up to meet far more demanding requirements, such as pharmaceutical GMP.